FAQ

PRODUCT

All AMPERNA® products are made in Australia in a certified manufacturing facility. They are tested regularly throughout the manufacturing process and meet Australia’s strict quality control standards. We have conducted PET testing and all AMPERNA® products meet the Australian requirements of the Preservative Efficacy Test for Topical Products so you can be assured that our products are safe for you to use. We have a strict quality control policy; every order is checked before it gets shipped to you. Business and supply chain transparency aligns with AMPERNA® values – if you have any questions about our production process, material/ingredient sourcing to production and distribution please email us.

AMPERNA® is committed to creating simple, active skincare products using revolutionary Australian made formulas. We are dedicated to uncovering the most effective solutions to help rebalance and transform skin.
As part of this promise to you, our research and development team is always working towards releasing new products to help you. Stay tuned for more news on our new products by signing up to our enewsletter or by following us on Facebook and Instagram.

All product descriptions on the AMPERNA® website include a full ingredient list. We pride ourselves on being as transparent as possible about the ingredients in all of our products. You can also refer to AMPERNA® products as they include all ingredients printed on the back of the packaging.

All ingredients are detailed on our website, so you can quickly see the product details. Also visit the Ingredients and Probiotic sections at the top of amperna.com. Alternatively, refer to ingredients lists on product packaging.

Our probiotic complex Lactococcus ferment lysate is a non-living probiotic ingredient made through the fermentation of Lactococcus lactis bacteria.

Private label skincare products, also known as 'phantom brands', are manufactured or provided by one company for offer under another company's brand. The AMPERNA® brand was researched and developed over 5 years. We worked with a like-minded chemist to produce our own unique formulas; we then went into a testing phase to make sure we brought the most suitable products to market. We are in business to help you; AMPERNA® is proud of our products, they are not white label or private label but formulated exclusively for you.

When we were in the development stage of AMPERNA®, we had to make some tough decisions. Together with our chemist, we decided to go all-out and create the best possible products for transforming problem skin. To achieve this, we have combined natural actives with the tried and tested ingredients of modern science. High percentages of essential oils in 100% Natural and Organic products can be irritating to super reactive skin.

AMPERNA® products contain only the necessary ingredients plus active ingredients, including a probiotic complex, glycolic acid and vitamins B and C. We only test on real people in the real world. AMPERNA® products do NOT contain the following: sulfates, parabens, vinyls, phthalates, synthetic fragrance, synthetic colours or bleaches, PPG, DEAS, TEA, aluminium or alumina.

Yes, all AMPERNA® products are vegan friendly as all our ingredients are plant and mineral based. We have avoided harsh chemicals and ingredients derived from animals to deliver the best active skincare solution. AMPERNA® products do NOT contain the following: sulfates, parabens, vinyls, phthalates, synthetic fragrance, synthetic colours or bleaches, PPG, DEAS, TEA, aluminium or alumina.

AMPERNA® does not conduct or condone animal testing. All formulations are free from nasties, including but not limited to: sulfates, parabens, aluminium, synthetic fragrance, synthetic colours and bleaches. AMPERNA® products are made in Australia and are tested by real people in the real world.

Sorry but we don't have samples available to try. Please get in touch with us to discuss your skin concerns to see how we can help out.

AMPERNA® products are suitable for sensitive skin types, eczema, dermatitis, perioral dermatitis, rosacea and acne prone skin. Many people with sensitive conditions benefit hugely from the key active ingredients such as vitamins B and C. Many common irritants and allergens have been purposefully excluded from AMPERNA® products, reducing the likelihood of a reaction or intolerance. However, as everyone's skin is different, we recommend you do a small test to see if the product feels comfortable on your skin. If you need help with choosing any products please contact info@amperna.com

By definition, a true sensitive skin condition is caused by a genetic predisposition. Someone who is born with this ailment is usually prone to blushing, asthma and allergies. On the other hand, sensitized skin is when skin becomes irritated by environmental factors, such as harsh skincare.

AMPERNA® is committed to creating products that are a simple, elegant and active solution. We have detailed Regime Instructions available on our Regime pageto let you know how to get the best out of our full range. You can also refer to the product pages of our website for detailed directions on how to use AMPERNA®skincare. We have also just released our Holistic Skin Coaching service, so if you need ongoing help, you can discuss your skin issues with us. We can help you with a personalised regime based on your individual circumstances. Alternatively, refer to directions listed on our product packaging.

Of course, we would love to help! You can contact us using our contact page or email info@amperna.com. We have detailed Regime Instructions available on our Regime page to let you know how to get the best out of our full range. You can also refer to the product pages of our website for detailed directions on how to use AMPERNA®skincare. We have also just released our Holistic Skin Coaching service, so if you need ongoing help, you can discuss your skin issues with us. We can help you with a personalised regime based on your individual circumstances.

Whilst the range has been tested on eczema, rosacea, acne prone skin, perioral dermatitis and more, in rare cases certain ingredients can irritate even the most normal and sensitive skin types.
Prior to introducing any new products into your skincare routine, we recommend the first step is to perform a patch test. This will help you identify any signs of a reaction such as redness, itching, burning or rashes. Please refer to our Patch Testing Guide here.

All cleansers have the same function; which is to clean dirt, debris, oil, bacteria and makeup from the skin. Our gel cleanser is activated by water - it is refreshingly gentle and helpsbalance the skin. As it is a gel, it lathers to a fine foam that rinses clean without leaving an irritating residue or upsetting the skin's pH levels. The AMPERNA® Ultra Gentle Soothing Cleanser contains an infusion of sage and cucumber extracts to cool, soothe and nourish all skin types.

All AMPERNA® packaging has been designed to be easy to use. Our founder, Kiri, becomes quite frustrated when the last few drops of a product are trapped inside the packaging. When your product is running low, unscrew the pump tops and use our Last Drop Spatula to get the last bit of your favourite AMPERNA® products out. You can also cut open the containers to access the last of the remaining AMPERNA® product. Make sure you order another bottle at this stage: you don’t want to run out of your favourite AMPERNA® products.

All AMPERNA®products are pregnancy safe (except for our Pro+ Bio Resurfacing Retinol RX serum) and were formulated to be gentle and effective. They’re free from nasties and manufactured in Australia at an accredited plant. If you’re worried about any of our ingredients and your safety during pregnancy, please speak to a qualified health practitioner.

All AMPERNA® products have a Period After Opening (POA) symbol on our labels. This symbol indicates how many months a product should be used after opening. All AMPERNA® products can be used for 12 months after opening. AMPERNA® products remain stable for 24 months when unopened and stored in a cool, dry place out of direct sunlight.

No, our products are stable on shelf without refrigeration. Our products have a shelf life of 12 months after opening as per the label symbol. We felt that it would be more convenient for you to keep them in your bathroom!

Yes, AMPERNA® packaging is recyclable and we also offer compostable postage options. AMPERNA® takes environmental issues very seriously. We have built a environmental sustainability plan that we hope to implement as we move from launch to full scale production. This aligns with with our values. Please recycle your AMPERNA® packaging in a responsible way.

We made the conscious decision to package AMPERNA® in recyclable plastic so you could finish off the last bit of your product. With our plastic bottles, you can unscrew the top and gently tap the bottom of the packaging to access the last drop of AMPERNA® product. We also believe in sustainable shipping: glass is twice as heavy as plastic.

AMPERNA®products are packaged in black recyclable plastic to protect our natural actives and the tried and tested ingredients of modern science. We have also just started blowing our bottles from 100% recycled PET – this is something very few businesses do. AMPERNA® products remain stable for 24 months when unopened and stored in a cool, dry place out of direct sunlight.


Online

Simply click on any of the products on the front page of amperna.com or access the shop section of the website. Choose your quantity and then hit ‘add to cart’.

Simply click on any of the products on the front page of amperna.comor access the shop section of the website.

Select any AMPERNA® item, choose your quantity and then hit ‘add to cart.’ You can continue shopping, update your cart or check out from here. AMPERNA® offers standard shipping, express next day delivery and priority same day delivery. Once you have added the desired AMPERNA® products to your cart and entered a delivery address, shipping will be automatically calculated.

Please refer to theshipping section of the website.

We accept VISA, MasterCard, American Express, PayPal and Afterpay.

All prices listed on the AMPERNA® website are in Australian dollars by default but can be customised using the Currency Selector on the page. The currency may also be automatically changed to your local currency depending on where you're located. When you're checking out the currency code that you're purchasing in will be displayed next to your total (eg AUD for Australian Dollars or USD for US Dollars). For international orders placed in Australian Dollars, the bank that has issued your credit/debit card determines the exact exchange rate that you will be charged.

Australian law requires that we charge Goods and Services Tax (GST) on all purchases shipped within Australia. For our Australian customers all prices listed on amperna.com are inclusive of GST. For our UK Customers we collect 20% VAT at the time of purchase, unless the order is over £135 in which case the VAT will be due when the parcel arrives in the UK. For our UK customers all prices listed on amperna.com are inclusive of VAT. All other orders outside Australia will be sent on a Delivery Duty Unpaid (DDU) basis, and duties and taxes may be payable upon arrival in your country. These charges are determined by your local customs authority and include: the sales tax applied by your country for purchases from Australia, and duties charged for processing by your country.

Please refer to the shipping section of the website. Alternatively the shopping cart will calculate shipping automatically after you have entered a delivery address.

Yes, we ship internationally to most countries. Please refer to the shipping section of the website.

AMPERNA® uses Australia Post to send within Australia. Please allow us 1-2 business days to dispatch (pick and pack) your order. Orders are processed and generally delivered within 2 business days in metro areas, and 4 business days in regional areas. Occasionally, courier delays may slightly affect the delivery time frame. International orders are sent via DHL Express delivery. Please allow for 1-2 working days to dispatch (pick and pack) your order. Please visit the Shipping page for more information on International orders.

Yes, you can ship to any address, regardless of your billing address. Your billing address should be the address listed with your credit card company. 

Please refer to thereturns policy section of the website.


Other Queries/FAQ

Please subscribe to our email newsletter for updates. You can also connect with us on Facebook to keep up to date with all new products and other promotions.

AMPERNA® is an Australian owned and operated skincare brand that creates simple, cruelty-free products that have been specifically formulated with sensitive skin in mind.

AMPERNA®takes environmental issues very seriously. We have a sustainability plan that we hope to implement as we move from launch to full scale production. The plan covers our packaging, our business operations and our suppliers & their practices. This aligns with with our values. At present, our manufacturer recycles water to use while manufacturing our products. AMPERNA® formulas are packaged in recycled plastic bottles for sustainable shipping; however we hope to move to more environmentally friendly packaging soon. In the mean time, please recycle your AMPERNA®packaging in a responsible way.

AMPERNA®has stockists in Australia and overseas and we are in ongoing discussions to secure more bricks & mortar stockists. Please visit our Stockist page to find a retail location near you.

For any partnerships and collaborations contact us here or email us at info@amperna.com.

We currently have Australian & international stockists and are always looking to partner with more like-minded businesses. Please email us on info@amperna.com if you are interested in wholesale opportunities.

You can access AMPERNA®logos, product photography and images here. If you have any questions on the AMPERNA® brand please contact us.