FAQs

Product Queries Online Shopping Queries Other Queries/FAQ

 

Product

Are AMPERNA® products made in Australia?

All AMPERNA® products are made in Australia in a certified manufacturing facility. They are tested regularly throughout the manufacturing process and meet Australia’s strict quality control standards. We have conducted PET testing and all AMPERNA® products meet the Australian requirements of the Preservative Efficacy Test for Topical Products so you can be assured that our products are safe for you to use. We have a strict quality control policy; every order is checked before it gets shipped to you. Business and supply chain transparency aligns with AMPERNA® values – if you have any questions about our production process, material/ingredient sourcing to production and distribution please email us.

Where can I find ingredient lists for AMPERNA® products?

All product descriptions on the AMPERNA® website include a full ingredient list. We pride ourselves on being as transparent as possible about the ingredients in all of our products. You can also refer to AMPERNA® products as they include all ingredients printed on the back of the packaging.

Where do I find information about AMPERNA® probiotic ingredients?

All ingredients are detailed on our website, so you can quickly see the product details. Simply click on the Ingredients/Probiotic section at the top of amperna.com. Alternatively, refer to ingredients lists on product packaging.

What are private label skincare products and is AMPERNA® uniquely formulated?

Private label skincare products, also known as 'phantom brands', are manufactured or provided by one company for offer under another company's brand. The AMPERNA® brand was researched and developed over 5 years. We worked with a like-minded chemist to produce our own unique formulas; we then went into a testing phase to make sure we brought the most suitable products to market. We are in business to help you; AMPERNA® is proud of our products, they are not white label or private label but formulated exclusively for you.

Why aren’t AMPERNA® products 100% natural?

When we were in the development stage of AMPERNA®, we had to make some tough decisions. Together with our chemist, we decided to go all-out and create the best possible products for transforming problem skin. To achieve this, we have combined natural actives with the tried and tested ingredients of modern science.

AMPERNA® products contain only the necessary ingredients plus active ingredients, including a probiotic complex, glycolic acid and vitamins B and C. We only test on real people in the real world. AMPERNA® products do NOT contain the following: sulfates, parabens, petrochemicals and mineral oils, vinyls, phthalates, phenoxyethanol, synthetic fragrance, synthetic colours or bleaches, PPG, DEAS, TEA, aluminium or alumina.

Are AMPERNA® products vegan?

Yes, all AMPERNA® products are vegan friendly as all our ingredients are plant and mineral based. We have avoided harsh chemicals and ingredients derived from animals to deliver the best active skincare solution. AMPERNA® products do NOT contain the following: sulfates, parabens, petrochemicals and mineral oils, vinyls, phthalates, phenoxyethanol, synthetic fragrance, synthetic colours or bleaches, PPG, DEAS, TEA, aluminium or alumina.

Does AMPERNA® test its products on animals?

AMPERNA® does not conduct or condone animal testing. All formulations are free from nasties, including but not limited to: sulfates, parabens, aluminium, synthetic fragrance, synthetic colours and bleaches. AMPERNA® products are made in Australia and are tested by real people in the real world.

Does AMPERNA® have free product samples to offer before I purchase?

We have a limited amount of free product trial samples right now please contact us! We have just released our Ultra Gentle Soothing Cleanser Travel Size and we hope to create travel kits in future. Please subscribe to our email newsletter for updates. You can also connect with us on Facebook to keep up to date with all new products and other promotions.

Which AMPERNA® products should I use for my skin type?

AMPERNA® products are suitable for sensitive skin types, eczema, dermatitis, perioral dermatitis, rosacea and acne prone skin. Many people with sensitive conditions benefit hugely from the key active ingredients such as vitamins B and C. Many common irritants and allergens have been purposefully excluded from AMPERNA® products, reducing the likelihood of a reaction or intolerance. However, as everyone's skin is different, we recommend you do a small test to see if the product feels comfortable on your skin. If you need help with choosing any products please contact info@amperna.com

What is the difference between sensitive skin and sensitized skin?

By definition, a true sensitive skin condition is caused by a genetic predisposition. Someone who is born with this ailment is usually prone to blushing, asthma and allergies. On the other hand, sensitized skin is when skin becomes irritated by environmental factors, such as harsh skincare.

How do I use AMPERNA® products?

AMPERNA® is committed to creating products that are a simple, elegant and active solution. We have detailed Regime Instructions available on our Regime page to let you know how to get the best out of our full range. You can also refer to the product pages of our website for detailed directions on how to use AMPERNA® skincare. Alternatively, refer to directions listed on our product packaging.

Why is the AMPERNA® Ultra Gentle Soothing Cleanser a gel cleanser?

All cleansers have the same function; which is to clean dirt, debris, oil, bacteria and makeup from the skin. Our gel cleanser is activated by water - it is refreshingly gentle and helps balance the skin. As it is a gel, it lathers to a fine foam that rinses clean without leaving an irritating residue or upsetting the skin's pH levels. The AMPERNA® Ultra Gentle Soothing Cleanser contains an infusion of sage and cucumber extracts to cool, soothe and nourish all skin types.

How do I get the last remaining AMPERNA® product out?

All AMPERNA® packaging has been designed to be easy to use. Our founder, Kiri, becomes quite frustrated when the last few drops of a product are trapped inside the packaging. When your product is running low, unscrew the pump tops and gently tap on the bottom of the packaging. You can also cut open the containers to access the last of the remaining AMPERNA® product. Make sure you order another bottle at this stage: you don’t want to run out of your favourite AMPERNA® products.

Can I use AMPERNA® products during pregnancy?

AMPERNA® products were formulated to be gentle and effective. They’re free from nasties and manufactured in Australia at an accredited plant. If you’re worried about any of our ingredients and your safety during pregnancy, please speak to a qualified health practitioner.

Where can I find the expiry date on AMPERNA® products?

All AMPERNA® products have a Period After Opening (POA) symbol on our labels. This symbol indicates how many months a product should be used after opening. All AMPERNA® products can be used for 12 months after opening. AMPERNA® products remain stable for 24 months when unopened and stored in a cool, dry place out of direct sunlight..

Is AMPERNA® packaging recyclable?

Yes, AMPERNA® packaging is recyclable. AMPERNA® takes environmental issues very seriously. We have built a environmental sustainability plan that we hope to implement as we move from launch to full scale production. This aligns with with our values. Please recycle your AMPERNA® packaging in a responsible way.

Why aren’t AMPERNA® products packaged in glass?

We made the conscious decision to package AMPERNA® in recyclable plastic so you could finish off the last bit of your product. With our plastic bottles, you can unscrew the top and gently tap the bottom of the packaging to access the last drop of AMPERNA® product. We also believe in sustainable shipping: glass is twice as heavy as plastic.

 

Online

How do I shop online?

Simply click on any of the products on the front page of amperna.com or access the shop section of the website. Choose your quantity and then hit ‘add to cart’.

How do I locate products on the AMPERNA® website?

Simply click on any of the products on the front page of amperna.com or access the shop section of the website.

How do I use the Shopping Cart?

Select any AMPERNA® item, choose your quantity and then hit ‘add to cart.’ You can continue shopping, update your cart or check out from here. AMPERNA® offers standard shipping, express next day delivery and priority same day delivery. Once you have added the desired AMPERNA® products to your cart and entered a delivery address, shipping will be automatically calculated.

How quickly can I expect my order to be processed and dispatched?

Please refer to the shipping section of the website.

Which forms of payment are accepted?

We accept VISA, MasterCard, American Express, PayPal and Afterpay.

What currency are the prices on your website listed as?

All prices listed on the AMPERNA® website are in Australian dollars. For international orders, the bank that has issued your credit/debit card determines the exact exchange rate that you will be charged.

Do I have to pay Goods and Services Tax (GST) on my online purchase?

Australian law requires that we charge Goods and Services Tax (GST). Please note that prices listed on amperna.com are inclusive of GST. All orders outside Australia will be sent on a Delivery Duty Unpaid (DDU) basis, and duties and taxes may be payable upon arrival in your country. These charges are determined by your local customs authority and include: the sales tax applied by your country for purchases from Australia, and duties charged for processing by your country.

How much will shipping be for my AMPERNA® order?

Please refer to the shipping section of the website. Alternatively the shopping cart will calculate shipping automatically after you have entered a delivery address.

Is international shipping available?

Yes, we ship internationally to most countries. Please refer to the shipping section of the website.

What shipping methods are available and how long will it take for my order to arrive?

AMPERNA® uses Australia Post to send within Australia. Please allow us 1-2 business days to dispatch (pick and pack) your order. Orders are processed and generally delivered within 2 business days in metro areas, and 4 business days in regional areas. Occasionally, courier delays may slightly affect the delivery time frame. International orders are sent via DHL international delivery. Please allow for 1-2 working days to dispatch (pick and pack) your order. Please visit the Shipping page for more information on International orders.

Can I ship to an address different from my billing address?

Yes, you can ship to any address, regardless of your billing address. Your billing address should be the address listed with your credit card company. 

What is AMPERNA®’s returns policy?

Please refer to the returns policy section of the website.

 

Other Queries/FAQ

How do I learn about AMPERNA® promotions?

Please subscribe to our email newsletter for updates. You can also connect with us on Facebook to keep up to date with all new products and other promotions.

Is AMPERNA® Australian owned and operated?

AMPERNA® is an Australian owned and operated skincare brand that creates simple, cruelty-free products that have been specifically formulated with sensitive skin in mind.

What environmental sustainability plans has AMPERNA® got in place?

AMPERNA® takes environmental issues very seriously. We have a sustainability plan that we hope to implement as we move from launch to full scale production. The plan covers our packaging, our business operations and our suppliers & their practices. This aligns with with our values. At present, our manufacturer recycles water to use while manufacturing our products. AMPERNA® formulas are packaged in recycled plastic bottles for sustainable shipping; however we hope to move to more environmentally friendly packaging soon. In the mean time, please recycle your AMPERNA® packaging in a responsible way.

 

How do I contact AMPERNA® about partnerships and collaborations?

For any partnerships and collaborations contact us here or email us at info@amperna.com.

Where can I download AMPERNA® media kit elements?

You can access AMPERNA® logos, product photography and images here. If you have any questions on the AMPERNA® brand please contact us.

 

If you have any more questions please refer to our terms & conditions of sale.