Product Queries Online Shopping Queries Other Queries/FAQ



Are AMPERNA® products made in Australia?

All AMPERNA® products are made in Australia in a certified manufacturing facility. They are tested regularly throughout the manufacturing process and meet Australia’s strict quality control standards. We have conducted PET testing and all AMPERNA® products meet the Australian requirements of the Preservative Efficacy Test for Topical Products so you can be assured that our products are safe for you to use. We have a strict quality control policy; every order is checked before it gets shipped to you. Business and supply chain transparency aligns with AMPERNA® values – if you have any questions about our production process, material/ingredient sourcing to production and distribution please email us.

Is AMPERNA® going to be releasing new products?
Where can I find ingredient lists for AMPERNA® products?
Where do I find information about AMPERNA® probiotic ingredients?
Do AMPERNA® products contain live probiotics?
What are private label skincare products and is AMPERNA® uniquely formulated?
Why aren’t AMPERNA® products 100% natural?
Are AMPERNA® products vegan?
Does AMPERNA® test its products on animals?
Does AMPERNA® have free product samples to offer before I purchase?
Which AMPERNA® products should I use for my skin type?
What is the difference between sensitive skin and sensitized skin?
How do I use AMPERNA® products?
Can you recommend products for my skin concerns?
Should I perform a patch test before starting to use AMPERNA® products?
Why is the AMPERNA® Ultra Gentle Soothing Cleanser a gel cleanser?
How do I get the last remaining AMPERNA® product out?
Can I use AMPERNA® products during pregnancy?
Where can I find the expiry date on AMPERNA® products?
Do AMPERNA® products need to be refrigerated since they contain probiotics?
Is AMPERNA® packaging recyclable?
Why aren’t AMPERNA® products packaged in glass?
Why are AMPERNA® products packaged in black bottles?



How do I shop online?
How do I locate products on the AMPERNA® website?
How do I use the Shopping Cart?
How quickly can I expect my order to be processed and dispatched?
Which forms of payment are accepted?
What currency are the prices on your website listed as?
Do I have to pay Goods and Services Tax (GST) on my online purchase?
How much will shipping be for my AMPERNA® order?
Is international shipping available?
What shipping methods are available and how long will it take for my order to arrive?
Can I ship to an address different from my billing address?
What is AMPERNA®’s returns policy?


Other Queries/FAQ

How do I learn about AMPERNA® promotions?
Is AMPERNA® Australian owned and operated?
What environmental sustainability plans has AMPERNA® got in place?
Where are AMPERNA® Stockists Located?


How do I contact AMPERNA® about partnerships and collaborations?
I am interesting in stocking AMPERNA®. How do I contact you about wholesale enquiries?
Where can I download AMPERNA® media kit elements?


If you have any more questions please refer to our terms & conditions of sale.