Shipping

AMPERNA® Ships Domestically (Within Australia) and Internationally

Within Australia

Dispatch

AMPERNA® uses Australia Post to send within Australia. Shipping is free for all orders $60 AUD or above, and a flat rate of $10 AUD per order under this amount. If you live in a remote area of Australia, you may be charged a remote delivery fee. Please allow us 1-2 business days to dispatch (pick and pack) your order. Online orders with standard shipping are processed and generally delivered within 2 business days to metro locations. Orders to remote areas are generally delivered within 4 business days. There can be the occasional courier delays, which may slightly affect the delivery time frame. Once you have added the desired AMPERNA® products to your cart and entered a delivery address, shipping will be automatically calculated.

Tracking

Once dispatched, a unique tracking number will be provided by email.

 

International

** We are currently offering half price international shipping. All prices quoted below will be reduced by 50% during checkout. **

Dispatch

International orders are sent via DHL International Delivery. Please allow for 1-2 working days to dispatch (pick & pack) your order. Delivery times can vary from country however are generally within 5-10 business days. Once you have added the desired AMPERNA® products to your cart and entered a delivery address, shipping will be automatically calculated.

Asia Pacific

Bangladesh, Bhutan, Brunei, Cambodia, China, Cocos (Keeling) Islands, Cook Islands, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Republic, Macao, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, Niue, Norfolk Island, Pakistan, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Timor Leste, Tonga, Tuvalu, Vanuatu, Vietnam

Shipping to Asia Pacific is charged dependant on weight and will generally be $25 for one or two products and $35 for a Full Range.

New Zealand

Shipping to New Zealand is charged at a flat rate of $20 AUD per order.

North America

Canada, United States

Shipping to North America is charged dependant on weight and will generally be $25 for one or two products and $35 for a Full Range.

Western Europe

Austria, Belgium, Denmark, Finland, France, Germany, Greece, Guernsey, Iceland, Ireland, Isle Of Man, Italy, Jersey, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom

Shipping to Western Europe is charged dependant on weight and will generally be $25 for one or two products and $35 for a Full Range.

Rest of the World

Any Country not specifically listed in the other regions

Shipping to the Rest of the World is charged dependant on weight and will generally be $30 for one or two products and $45 for a Full Range.

Duties and taxes

All orders outside of Australia will be sent on a Delivery Duty Unpaid (DDU) basis, and duties and taxes may be payable upon arrival in your country. These charges are determined by your local customs authority and include;

  1. The sales tax applied by your country for purchases from Australia; and
  2. Duties charged for processing by your country.

We are unable to estimate the amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. All taxes and customs charges are the responsibility of the customer (not AMPERNA®) and are not included in the cost of the order or shipping charge. Payment of these is necessary to release your order from customs. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you.

In the event that import taxes and duties are not paid on arrival at the destination country and the shipment is refused by the receiver, AMPERNA® will request the freight carrier to return the goods. Upon receipt of the returned goods, the purchaser will receive a refund of the item/s less any return freight costs incurred by AMPERNA®.

Tracking

Once dispatched, a unique tracking number will be provided by email.

Please note: if your shipping country is not listed in the shipping section of the checkout, please contact us directly regarding options and pricing: info@amperna.com