Acne Ambassador FAQ

FAQ

Will I receive any training or guidance on how to use the products effectively? Will I receive any training or guidance on how to use the products effectively?

Yes, you will be provided with a skincare regime specifically tailored to the acne bundle.

Are there expenses during this process I should be aware of? Shipping costs? Are there expenses during this process I should be aware of? Shipping costs?

No, there are no expenses required. If we don't hear from you during the six weeks, you stop communicating with us, or you don’t provide us with any useable content, we'll need to invoice you for 50% of the product costs. This invoice will need to be paid within 7 days.

How will I know I will not have a reaction to the product? What if I have to stop using them if that occurs in the program duration? How will I know I will not have a reaction to the product? What if I have to stop using them if that occurs in the program duration?

We will need you to patch test for 48 hours before starting to use the products. Follow the patch test guide on our website for instructions on how to do this. If you have any concerns, please let us know and send us photos of your skin. We can then discuss next steps and organise the return of the products if necessary.

Will the topical products be the correct products for my skin concerns? (My rosacea, hormonal acne, sensitive skin, etc.) Will the topical products be the correct products for my skin concerns? (My rosacea, hormonal acne, sensitive skin, etc.)

Our products are tailored to skin concerns such as rosacea, hormonal acne, and sensitive skin. However, if you have specific ingredient allergies, please inform us before we provide the products.

All ingredients are detailed on our website, so you can quickly see the product details and any ingredients you are allergic to.

Where/how will the videos/pictures uploaded to Notion be used? Where/how will the videos/pictures uploaded to Notion be used?

They will be used across our social channels, our website, as well as for paid advertising.

Will I need to stop using my current skincare products to follow the specific skincare routine provided? Will I need to stop using my current skincare products to follow the specific skincare routine provided?

Yes, we would like you to exclusively use our products as we are unable to advise on any other products that you may be using or how they will work with ours.

What happens after the 6 weeks apart from being able to keep the products? What happens after the 6 weeks apart from being able to keep the products?

You can continue to use the products if you like them, and we can provide you with a discount code for your next purchase once you run out.

Do I need to patch test? Do I need to patch test?

What should I do if I experience any adverse effects while using the products? What should I do if I experience any adverse effects while using the products?

Please let us know ASAP, and we can discuss this with you if it occurs.

Will I have direct contact with a skincare expert or dermatologist during the program? Will I have direct contact with a skincare expert or dermatologist during the program?

Please ask us any questions that you have, and either Kiri, our Founder, or team members will respond.

Is there a community or support group for ambassadors to share experiences and tips? Is there a community or support group for ambassadors to share experiences and tips?

No, but please feel free to ask us any questions that you have.

How will my feedback and testimonials be used by AMPERNA®? How will my feedback and testimonials be used by AMPERNA®?

They will be used on social media, our website and for paid ads.

What kind of support will be available if I have questions or concerns during the program? What kind of support will be available if I have questions or concerns during the program?

You will have access to our support team, who can address any questions or concerns you may have.

How will confidentiality and privacy be maintained regarding my participation and feedback? How will confidentiality and privacy be maintained regarding my participation and feedback?

Please refer to our privacy policy on our website for details on how your data is handled.

Will I receive samples of other products besides the ones for my acne concerns? Will I receive samples of other products besides the ones for my acne concerns?

No, we will provide you with products specifically for acne.

What is the overall goal of the ambassador program, and how will my participation contribute to it? What is the overall goal of the ambassador program, and how will my participation contribute to it?

The goal is to help you with your skin concerns. Your experiences will also help us create authentic content for our website and advertising, showing real results and building trust with potential customers.

Will using the topical products interfere with any supplements or medications I am currently taking? Will using the topical products interfere with any supplements or medications I am currently taking?

Our topical pre & probiotic skincare will have no effects on any supplements or medications that you’re taking.

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Acne Ambassador FAQ