Hi Erin,
I am sorry you haven’t enjoyed the Probiotic+ DS Soothing Serum.
I note that your order was delivered on the 6th April, 2024.
In regards to postage speed – you picked our standard international postage option rather that selecting our discounted door to door express courier option to the US. We pay for half of this for you and it is with DHL – this gets to the US in approx. two business days.
Because of your role as a dermatologists PA – I am sure that you are aware that helping skin takes time. You have had the product for less than a week.
I am sure you also must be aware that you should patch test any new products you try before progressing to full usage. We sent a postcard in your order with a QR code that directed you to our patch test guide.
https://amperna.com/pages/patch-testing-guide
For flared PD we actually suggest washing with cool water only and ordering our Soothing Duo & flare safe SPF. These products are here:
https://amperna.com/products/soothing-duo
and
https://amperna.com/products/pro-bio-soothing-day-mineral-cc-spf15
Therefore you only have one of the AMPERNA products you need, not all three.
I am sorry that you feel that we haven’t been helpful when replying to your email.
We are unable to take the product back from you as per our returns policy because you have used the product I am sorry:
https://amperna.com/pages/returns-and-exchanges
Our terms and conditions are here:
https://amperna.com/pages/terms-and-conditions
Both these policies were available to you before you ordered.
We have our terms & conditions policy in place and patch testing guides to help you, because although we help people with different skin concerns, every skin is different and anyone can be allergic to anything.
We provide as much information as possible on our website, we provide our full ingredients lists, we provide a patch test guide and we are also here to email or DM with any questions you have before you order.
Please let us know if you have been using any oral or topical medications – you may be aware that all forms of steroids cause perioral dermatitis and steroid dependency. And things like Elidel or Protopic are immunosuppressants with FDA black box warnings that you can rebound from.
You will also need to find and eliminate your trigger or root cause of your issues in order to help your skin. https://amperna.com/blogs/news/finding-skin-issue-triggers
We help people with various skin concerns using the right AMPERNA® products and also via coaching:
https://amperna.com/products/holistic-skin-coaching
As there are so many factors involved. And many triggers and reasons why people have skin issues. These things are not often discussed by professionals. Therefore, we also have a skin coaching service on the website, I help ongoing using holistic principles like diet, supplements, allergy tests, stress relief, looking at personal care items & order and things you use in the home to try to identify triggers. So we can work together to help your skin from here on in. I have helped a lot of people this way.
We have PD tips here;
https://amperna.com/blogs/news/what-is-perioral-dermatitis
We are in business to help you so you can also email us on info@amperna.com for more help.
I look forward to helping you,
Kiri
AMPERNA® Founder & Holistic Skin Health Advocate
