AMPERNA^® Returns Policy

EU Returns Click Here or Scroll to the Bottom

At AMPERNA®, we want you to shop with confidence. We understand that sometimes you may change your mind, which is why we offer 30-day returns on unopened and unused products purchased directly from our website.

For extra peace of mind, customers in Australia, New Zealand and the United States can also purchase Checkout+ at checkout, which covers return shipping costs for eligible returns.

Our 30-Day Returns Policy

Changed your mind? You can return eligible products within 30 days of receiving your order, provided that:

• Products are unopened, unused and in their original packaging, with any seals intact.
• Products are in their original, resalable condition.
• You have valid proof of purchase from amperna.com.
• You request your return within 30 days of delivery.
• You send your products back within 7 days of receiving return instructions.

This policy applies to both full-price and discounted products, provided they meet the return conditions.

Return shipping costs depend on whether you purchased Checkout+ when placing your order.

Return Shipping: With or Without Checkout+

With Checkout+

Checkout+ is an optional return shipping protection service available at checkout for customers in Australia, New Zealand and the United States.

If you purchased Checkout+:

• You can return eligible unopened and unused products within 30 days.
• Free return shipping: Checkout+ covers the return shipping costs for eligible returns through our returns partner, Redo.
• Shipping protection: Your order is protected against loss, theft and damage during delivery, subject to the Checkout+ coverage terms. Minor damage to packaging does not count as damage.
• Free replacements: If your parcel is confirmed lost by the courier, stolen after delivery or arrives with damage that makes the products unusable, we'll arrange a replacement at no additional cost following approval of your claim.
• Original shipping charges are non-refundable for voluntary change-of-mind returns, except where required by law.

Checkout+ costs 3% of your total cart value and must be purchased when placing your order.

Checkout+ does not extend the 30-day return period or allow returns of opened or used products.

Please note: Checkout+ is currently available only to customers in Australia, New Zealand and the United States.

Without Checkout+

If you did not purchase Checkout+:

• You can still return eligible unopened and unused products within 30 days.
• You are responsible for return shipping costs.
• You can arrange return shipping through our returns portal.
• We recommend using a tracked shipping service if arranging your own return, as we cannot refund products that are not received.
• Original shipping charges are non-refundable for voluntary change-of-mind returns, except where required by law.

• If your order is lost, stolen or damaged during delivery, please contact us so we can investigate with the carrier and determine the appropriate resolution in accordance with applicable consumer protection laws.

There are no additional handling or restocking fees for eligible returns.

Cancelling an Order

If you've placed an order and need to cancel it, please contact us at info@amperna.com as soon as possible. Subscriptions orders are still required to have two minimum deliveries before cancellation.

• Before dispatch: You can cancel your order for a full refund, with no cancellation or restocking fee.
• After dispatch: We can no longer cancel your order. However, you can request a return under our 30-day returns policy once your order has been delivered, provided the products remain unopened and unused.

If AMPERNA® cancels your order because we're unable to fulfil it, we'll provide a full refund, including any shipping charges and Checkout+ fee paid.

For customer-requested cancellations, any Checkout+ fee paid will be refunded if the order is cancelled before dispatch.

Products That Cannot Be Returned

For hygiene and product safety reasons, we cannot accept voluntary change-of-mind returns for:

• Products that have been opened, unsealed, pumped, dispensed, sampled, tested or used.
• Products that are not in their original, resalable condition.
• Free gifts or complimentary promotional products.
• Products purchased from third-party retailers or websites.
• Products returned outside the applicable return period.

These exclusions do not affect your rights under applicable consumer protection laws.

Bundles, Promotions and Free Gifts

If you purchased a bundle and wish to return an eligible unopened product, your refund will be calculated based on that product's proportion of the discounted bundle price, rather than its full standalone retail price.

If your order included a free gift with purchase and returning products means your remaining order no longer meets the promotional spend requirement, the free gift must also be returned, regardless of whether it has been opened or used.

Please contact us before returning part of a bundle or promotional order so we can confirm the applicable refund amount.

Faulty, Damaged or Incorrect Products

If something isn't right with your order, we're here to help.

If you receive a product that is faulty, damaged or incorrect, please email info@amperna.com as soon as possible, ideally within 7 days of delivery, with:

• Your order number or proof of purchase.
• A description of the issue.
• Clear photographs of the product and packaging, where available.

We'll review the issue and work with you to arrange an appropriate resolution in accordance with applicable consumer protection laws.

Depending on the circumstances and your legal entitlements, this may include a replacement, exchange, repair or refund.

You do not need to purchase Checkout+ to exercise your statutory consumer rights.

Where required by law, AMPERNA® will cover reasonable return shipping costs and refund applicable original shipping charges. The suggested 7-day contact period does not limit your statutory rights.

How to Return Your Products

1. Request your return: Submit your return request through our returns portal here.

2. Return confirmation: We'll review your request and provide return instructions. If you purchased Checkout+, eligible return shipping will be arranged through Redo.

3. Send your products back: Carefully package your unopened products and follow the return instructions. If you're arranging your own shipping, we recommend using a tracked service so we can ensure the parcel is returned to us as parcels must be received by our warehouse to process the refund.

4. Receive your refund: Once we've received and inspected your returned products, we'll process your refund within 10 business days, subject to any shorter timeframe required by law.

Refunds will be issued to your original payment method. Depending on your bank or payment provider, additional time may be required for the funds to appear in your account.

Returns Address

AMPERNA® Returns
3/1 Gordon St
Annandale NSW 2038
Australia

Please request your return before sending products back so we can confirm eligibility and provide the appropriate instructions.

A Few Extra Notes

• Our voluntary 30-day returns policy applies to eligible products purchased directly from amperna.com.
• Checkout+ is optional and must be purchased at checkout. It applies only to the order for which it was purchased.
• All voluntary returns are subject to inspection to confirm that products meet the applicable conditions.
• Subscription orders remain subject to our Terms & Conditions, including applicable subscription cancellation requirements.
• Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or other applicable consumer protection laws.

We always recommend checking our ingredient lists and product descriptions before purchasing, particularly if you have sensitive or reactive skin.

If you're unsure which products are right for you, please contact info@amperna.com. Our team is here to help.

You can read our Terms & Conditions.

Contact Details

Amperna Retail
3/1 Gordon St
Annandale NSW 2038
Australia

info@amperna.com

European Union Customers - Right of Withdrawal

If you are a consumer residing in the European Union and purchase products from our website, you may have a legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise your right of withdrawal, you must notify us within 14 days of receiving your order by emailing returnsits fine@amperna.com and clearly stating your decision to cancel the purchase.

Returned products must be sent back to us without undue delay and no later than 14 days after you notify us of your withdrawal.

Refunds

If you validly exercise your right of withdrawal, we will refund:

• The purchase price of the returned products; and
• The cost of standard delivery charged at the time of purchase (if any).

We will process your refund within 14 days of receiving the returned goods or receiving evidence that the goods have been returned, whichever occurs first. Refunds will be made using the same payment method used for the original purchase unless otherwise agreed.

Return Shipping Costs

You are responsible for the direct cost of returning products to us when exercising your right of withdrawal. We recommend using a tracked shipping service, as we cannot be responsible for items lost in transit.

Condition of Returned Products and Hygiene Exception

Products returned under the EU right of withdrawal must be unopened, unused, and in resalable condition.

For hygiene and health protection reasons, we cannot accept returns of skincare products that have been opened, unsealed, pumped, dispensed, sampled, tested, or otherwise show evidence of use after delivery.

This does not affect your rights in relation to products that are faulty, damaged, defective, or not as described.

Statutory Rights

Nothing in this policy limits or excludes any rights you may have under applicable consumer protection laws in your country of residence.