AMPERNA^® Returns Policy

At AMPERNA^®, we want you to feel confident and safe using our skincare. That’s why we offer a 45-day money-back promise: if you experience an adverse skin reaction to any of our products, simply return them and we’ll refund you.

Our 45-Day Promise

• If you experience a reaction, you can return the product within 45 days of receiving your order.
• We’ll refund the product cost only (shipping charges aren’t included).
• Return postage is your responsibility. We recommend using tracked shipping, as we can’t issue refunds for items that don’t make it back to us.
• To qualify, a reasonable amount of product must remain in the packaging. We can’t process refunds on completely empty items.
• Please include your proof of purchase (order confirmation or receipt from amperna.com) with your return request.
• Bought a bundle? No problem, we’ll calculate your refund based on the product’s share of the bundle price, rather than the full standalone price.

When Things Go Wrong

If your order arrives faulty, damaged or incorrect, we’ll make it right. Just email returns@amperna.com within 7 days of delivery with:

• Your order number (proof of purchase)
• A description of the issue
• Clear photos of the product and packaging

If approved, we’ll cover the return postage and send a replacement, exchange, or full refund (including shipping, where required by law).

How to Return Your Products

1. Email returns@amperna.com with your order number and reason for return.
2. We’ll respond to discuss the issue and see if there’s any way we can help as we want you to love our products as much as we do!
3. If you’d still like to return then post your items back using a tracked service and share the tracking number with us.
4. Once we receive your return, we’ll confirm by email and process your refund within 10 business days.

A Few Extra Notes

• Our 45-day money-back promise applies only to products that cause an adverse skin reaction, not if you simply change your mind.
• Returns are only accepted for items purchased directly from amperna.com with valid proof of purchase.
• Orders cancelled after being placed may incur a 15% handling and restocking fee.
• Your rights under the Australian Consumer Law remain unchanged. If a product is faulty, damaged or incorrect, we’ll cover return shipping and provide a full refund or replacement.

💙 We always recommend checking our ingredient lists and product descriptions before you buy. If you’re unsure, reach out to us anytime at info@amperna.com as we’re here to help.

You can read our Terms and Conditions here.

Contact details:
Amperna Retail
3/1 Gordon St
Annandale, NSW, 2038
info@amperna.com
returns@amperna.com.