AMPERNA Woman's face and hand

Shipping

Domestic Shipping within Australia

Shipping Methods & Fees:

  • AMPERNA® uses Australia Post for all domestic deliveries within Australia
  • Orders over $60 (excluding gift cards) qualify for free standard shipping
  • For orders under $60, standard shipping is $7
  • Express shipping is available for an additional $12
  • Shipping costs are automatically calculated at checkout after you enter your shipping address

Dispatch Schedule:

  • Please allow 1–2 business days for order processing (packing and dispatch)
  • Standard shipping typically delivers within 2 business days to metro areas and within 4 business days to remote locations (please note occasional delays may occur)
  • Tracking: A tracking number will be provided via email once your order has been dispatched

 

International Shipping

Shipping Methods and Delivery Times

  • Express (DHL Express): For those who want a quick delivery. Approximate delivery time by country: 1 to 7 working days
  • International Standard (Australia Post): Delivery may take up to 27 working days
  • Please allow 1 to 2 working days for shipping preparation
  • In the case of remote areas, delivery times may be extended and additional shipping costs may be incurred

 

Asia (1-3 working days if Express)

  • Standard: $15AUD < 1kg, $25AUD > 1kg
  • Express: $26AUD < 1kg, $36AUD > 1kg

 

New Zealand (2 working days if Express)

  • Standard: $10AUD < 1kg, $15AUD  > 1kg
  • Express: $16AUD < 1kg, $21AUD > 1kg

 

North America (2-4 working days if Express)

  • Standard: $15AUD < 1kg, $25AUD > 1kg
  • Express: $27AUD < 1kg, $37AUD > 1kg

 

United Kingdom (2-4 working days)

  • Express $26AUD <1kg, $36AUD > 1kg
  • VAT is included in the price at checkout

 

Western Europe, UAE (2-4 working days)

  • Express: $26AUD < 1kg, $36AUD > 1kg
  • Countries covered: France, Germany, Italy, UAE, etc.
  • EU orders include VAT　*Shipping to Spain is not available

 

South America, Pacific Islands, Middle East (7 working days)

  • Express: $31AUD < 1kg, $41AUD > 1kg

 

Other regions (estimated 7 working days)

  • Express: $52AUD < 1kg, $72AUD > 1kg
  • Applicable to: Countries not listed above (regions where cosmetics imports are permitted)

    Customs duties and taxes

    • Shipments outside Australia (excluding the UK and EU) are made on a **DDU (duty unpaid)** basis
    • Consumption tax and customs duties are determined by the local customs office and are the customer's responsibility
    • Since customs duties and taxes are imposed directly by the local customs office, it is not possible to estimate the amount that will be charged for your order, so this is not included in the checkout amount
    • If payment is not made at the local customs office, delivery may not be possible or the order may not be eligible for a refund
    • If you have any questions, please check with the customs office in your country in advance

    Other precautions

    • Delivery is not possible to countries where import is restricted by regulations
    • Arrival may be delayed due to customs processing time
    • After the product is shipped, we will send you the tracking number by email.
    • If the delivery country is not an option when checking out, please contact us at info@amperna.com

     

    AMPERNA® will not be held responsible for goods that you fail to pay customs and duties for and does not offer refunds in this event.

    AMPERNA® will not be held responsible for goods that are denied entry to a country due to their regulations. We suggest you contact your local customs office to determine if cosmetics may be imported before placing your order.

    AMPERNA® will not be held responsible for the period it takes goods to clear your local customs authority.