Shipping
AMPERNA® Ships Domestically (Within Australia) and Internationally
Within Australia
Dispatch
AMPERNA® uses Australia Post to send within Australia. Shipping is free for all orders over $60 (not including gift cards), otherwise are $7 for standard delivery. An additional fee of $12 can be paid for Express Shipping. Please allow us 1-2 business days to dispatch (pick and pack) your order. Online orders with standard shipping are processed and generally delivered within 2 business days to metro locations. Orders to remote areas are generally delivered within 4 business days. There can be the occasional delays, which may slightly affect the delivery time frame. Once you have added the desired AMPERNA® products to your cart and entered a delivery address, shipping will be automatically calculated.
Tracking
Once dispatched, a unique tracking number will be provided by email.
International
Dispatch
International Express orders are sent via DHL Express and International Standard orders are sent via Australia Post. Please allow for 1-2 working days to dispatch (pick & pack) your order. Please see below for estimated delivery times to your country (time spent in Customs can extend these estimates and is unfortunately beyond our control). Delivery to remote areas can also increase delivery times and on rare occasions require us to collect an additional amount from you due to increased costs.
Rates are based on weight and will be calculated automatically at checkout.
Asia (1-3 business day estimate when sent Express)
- International Standard $15AUD < 1kg
- International Standard $25AUD > 1kg
- Express Shipping $26AUD < 1kg
- Express Shipping $36AUD > 1kg
- Bangladesh, Brunei, Cambodia, China, Fiji, Hong Kong, India, Indonesia, Japan, Laos, Macau, Malaysia, Myanmar, Nepal, Pakistan, Papua New Guinea, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam
- Please note that International Standard shipping is sent with Australia Post. The delivery times are estimated to be between 6 to 27 business days. If you want to receive your order quickly then we recommend choosing the Express Shipping option which is estimated to be 1-3 business days.
New Zealand (2 business day estimate when sent Express)
- International Standard Shipping $10AUD < 1kg
- International Standard Shipping $15AUD > 1kg
- Express Shipping $16AUD < 1kg
- Express Shipping $21AUD > 1kg
- Please note rural area deliveries can take longer than the 2 day estimated shipping time
- Please note that International Standard shipping is sent with Australia Post. The delivery times are estimated to be between 4 to 7 business days. If you want to receive your order quickly then we recommend choosing the Express Shipping option which is estimated to be 2 business days.
North America (2-4 business day estimate when sent Express)
- International Standard $15AUD < 1kg
- International Standard $25AUD > 1kg
- Express Shipping $27AUD < 1kg
- Express Shipping $37AUD > 1kg
- Canada, United States
- Please note that International Standard shipping is sent with Australia Post. The delivery times are estimated to be between 6 to 29 business days. If you want to receive your order quickly then we recommend choosing the Express Shipping option which is estimated to be 2-4 business days.
- We apologise to our Mexican customers but we are no longer able to send products to Mexico due to restrictions by the Mexican government
United Kingdom (2-4 business day estimate)
- Express Shipping $26AUD < 1kg
- Express Shipping $36AUD > 1kg
- All UK orders will have VAT collected at checkout so no further import charges will be applicable.
South America, Pacific Islands, Middle East (7 business day estimate)
- Express Shipping $31AUD < 1kg
- Express Shipping $41AUD > 1kg
- Argentina, Bahrain, Bolivia, Brazil, Cook Islands, Ecuador, French Guyana, Gibraltar, Guyana, Kiribati, Kuwait, Nauru, New Caledonia, Niue, Oman, Paraguay, Peru, Qatar, Samoa, Saudi Arabia, Solomon Islands, South Africa, Tahiti, Tonga, Turkey, Tuvalu, Uruguay, Vanuatu, Venezuela
Western Europe and UAE (2-4 business day estimate)
- Express Shipping $26AUD < 1kg
- Express Shipping $36AUD > 1kg
- Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Sweden, Switzerland, United Arab Emirates, Vatican City
- All EU orders will have VAT collected at checkout so no further import charges will be applicable.
- We apologise to our Spanish customers but we are no longer able to send products to Spain due to restrictions by the Spanish government
Rest of the World (7 business day estimate)
- Express Shipping $52AUD < 1kg
- Express Shipping $72AUD > 1kg
- Any Country not specifically listed in the other regions and that is allowed to import cosmetics from Australia
Duties and taxes
All orders outside of Australia (except the UK and EU) will be sent on a Delivery Duty Unpaid (DDU) basis, and duties and taxes may be payable upon arrival in your country. These charges are determined by your local customs authority and include;
- The sales tax applied by your country for purchases from Australia; and
- Duties charged for processing by your country.
We are unable to estimate the amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. All taxes and customs charges are the responsibility of the customer (not AMPERNA®) and are not included in the cost of the order or shipping charge. Payment of these is necessary to release your order from customs. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you.
AMPERNA® will not be held responsible for goods that you fail to pay customs and duties for and does not offer refunds in this event.
AMPERNA® will not be held responsible for goods that are denied entry to a country due to their regulations. We suggest you contact your local customs office to determine if cosmetics may be imported before placing your order.
AMPERNA® will not be held responsible for the period it takes goods to clear your local customs authority.
Tracking
Once dispatched, a unique tracking number will be provided by email.
Please note: if your shipping country is not listed in the shipping section of the checkout, please contact us directly regarding options and pricing: info@amperna.com